This is an old revision of the document!
Troubleshooting
Try to isolate the problem to the extent possible.
| Problem | Possible Reason | Possible Fix |
|---|---|---|
| Communication error between software and hardware | Power cycle the affected hardware and restart the software | |
| One hardware element not responding | Connect to the hardware using manufacturer's software or serial terminal for Tiger controller | |
| Beams only come out of the objective if both beams are turned on | Fibers going to the wrong scanner | Exchange the fibers |
| Stage scanning cameras not getting triggered | Hardware/firmware out of date | Make sure you have Rev F XY card or later, make sure micro-mirror card has jumper on positions 11/12 of SV6 |
| Acquisition images look different than alignment (look like epi view) | Camera trigger cables swapped | Swap the camera trigger cables |
